Artificial
Dissemination...
Dear
Associate,
Gary
is a real estate agent wanting to stay in touch with past
clients and current prospects. He wants to publish a newsletter
but doesn't have the staff or the knowledge to produce one.
Then Acme Publishing Company enters with the answer.
Acme
can produce a generic newsletter/CD sent out monthly to his
database. It's a turnkey system. Gary doesn't have to lift
one finger. Just send in his picture with a check.
And
besides: Acme's got 217 local clients, been around for a few
years, and publishes to 142,745 monthly consumers. Wow!
They
can print Gary's picture on the front and back pages with
room for some tips or a special coupon. He doesn't have to
do much work after all. The editor completes the rest of the
newsletter with her articles, a few ads, and some testimonials.
Totally generic.
Gary
says, "Wow! It doesn't get any easier. When can I start?"
All Gary is responsible for is his monthly article or other
insert and a fee.
But
the consumer differs in opinion...
Because
I frequently get these artificial marketing materials in the
mail. My warning flag goes up. I hone in on the suspected
item. After a quick glance, it gets tossed.
The
companies that produce these generic periodicals target unsuspecting
small business owners. They produce a monthly newsletter or
CD they mail to the business owner's mailing list, or given
away as a prospecting tool. But it's a sterile attempt for
business owners to connect with their market.
Because
this has the footprints of a form letter. And you can smell
the shallowness a mile away.
Imagine
receiving the same generic newsletter from competing realtors.
Or plumbers. Or therapists. Their uniqueness in the marketplace
disappears.
And
how about business websites?
The
majority of them begin without any photos for their webmaster
so he/she uses generic graphics from other sources to create
an image that there are people with suits and ties wearing
headsets employed there. And unless you have a low IQ, you're
not going to fall for it.
The
same is true for my insurance company...
They
send a monthly newsletter with my agent Sue's name on top,
but she had nothing to do with it. She didn't write, design,
or publish it. So I quickly scan and discard it because I
have a relationship with Suenot the head office. Of
course, they don't see it that way.
But
the way I see itthis creates a major disconnect.
Because
if you send me a CD, DVD, or newsletter: I only want to hear
what you have to say. I don't really want to know what the
editor or publisher writes because I'm not doing business
with her. And she doesn't have my permission to engage me.
You do.
I
don't want to view those ads that promote other products.
I'm not shopping for other products. It appears that Acme
Publishing's mission is to sell me. The truth is: I don't
want to be sold.
I
want to hear from you. What you have to say. How you can help
me with your advice. And what products you've used that you
can recommend.
Remember
those snake oil salesmen in the old westerns? They have a
magic elixir that will heal every ailment. Well I have now
grouped Gary (the realtor from above) with snake oil.
But
there's more than one brand of snake oil in their covered
wagon...
Those
schlocky CDs they produce would make you run for cover. One
financial rep told me her clients rarely view the prospecting
video CD she passes out, but keep because they're so neat
looking. She's right. It was great eye candy. But that's an
expensive paperweight you don't want to pay for.
Here's
an example:
There's
a picture of our realtor Gary on the disc and front flap,
but there's no hint of him on the rest of the CD. Gary isn't
even giving the presentation. Instead, I'm watching actors
or models trying to impress me with their fake smiles, pretty
gestures, and rehearsed scripts.
Consumers
can smell the shallow regard and fake authenticity. They dismiss
this as mass marketing targeted at everyone. And unfortunately,
hitting no one.
They're
wondering why Gary isn't delivering the message. Is he too
busy? Maybe Gary isn't the expert they thought he was. Perhaps
they won't think highly of him anymore. And maybe they won't
recommend him anymore.
How
to avoid following our real estate agent...
You
don't have to spend money with Acme Publishing. When you're
starting out, you can send a flyer and let that be your newsletter.
It has your warm authenticity and shows you care enough to
stay in touch.
It
shows the real you. That's whom people want to connect with.
Your heart and soul. Not a mass mailing with ads and filler
articles written by people they don't know. Who wants to connect
with them?
And
when you do have the budget, send an updated version of your
newsletter while keeping it personal. People want to hear
from you and your staff. They also want to hear about you
and your staff. This is the organic juice that's missing from
artificial disseminators who produce a bland product that
does little to connect with consumers.
Go
organic and you'll remain inside your prospect's consciousness
while making more money.
Warm
Regards,
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