Enzo,
Magneto, and Just Say No...
Dear
Associate,
Recently
I was dubbed junior chef and assisted a senior chef inside
a scorching 120° kitchen. Without adequate drinking water,
I made four mad dashes for the refrigerated Cokes. I'm a Pepsi
lover, so downing Cokes went against the grain. I got what
I neededbut not what I wanted.
Before
anyone remarks about the negative long-range effects of sodas,
I'm not an addict. I can go without "The Real Thing"
for days. So let's get back to the topic...
In
real-world sales, one phrase outpulls the other:
#1)
Find a need and fill it.
#2)
Find a want and reward it.
Both
are important, but one will make you massive amounts of money
over the other. Which one would you choose? Here are a few
clues...
If
you take little Bobby Christmas shopping: would he choose
matching socks for school, or the latest X-Men video game
with over 140 characters and alternative endings?
Next...
If
you're a guy wanting to give your gal an "I'm thinking
about you" gift: would you present her with a basket
full of fruit, or an assortment of Godiva dark chocolates?
Moving
forward...
If
you had the chance to own a car of your choice: would you
choose the economical, highly dependable Toyota Corollaor
the head-turning, status-grabbing Ferrari 550?
Which
one would you choose?
Bobby
needs socks, has always needed socks, and will probably need
socks for the rest of his life. He doesn't need the X-Men
game, will eventually grow tired of it, and let it collect
dust. Yet which item will he choose?
And
fruit is nature's real food, supplies your body with what
it needs, and tastes naturally sweet. But give the average
woman a box of chocolates and she'd fall into a trance. She
concludes she can have fruit anytime, but those Lady Godivas
have been serenading her the moment she laid eyes on them.
Now
the car means freedom for the young and old, but if you're
only going from the house to the Post Office, all you need
is an econobox on four wheels. Why on earth would you want
to own an exotic chariot? They're probably horrible on gas.
But which car would YOU rather drive? Or to be more exact,
which would you want to be seen in?
I
bet the picture's becoming clearer...
There's
a basic difference between wants and needs. And here's the
vital marketing lesson for you smart marketers: People
forego buying what they need so they can get what they want.
Really.
Allow
me to ask you:
Why
would a lady pay hundreds of dollars for a Gucci bag (even
for a knock-off) when J.C. Penney sells similar bags that
can carry the same personal items? Why would families trade
up to larger homes when the house they're living in has been
quite adequate? Why would a teenager demand hundred-dollar
sneakers when the twenty-dollar brands do the same job?
Easy.
We will plop down good money for what we want. It's wired
into our nature.
If
we bought only what we neededthey'd close down five-star
hotels, Rolls Royce dealerships, and corporate jet flights.
We'd all ride bicycles, eat at McDonald's, and wear Mao uniforms.
We'd all shop at Wal-mart, Kmart, and at the local Five-and-Dime.
But fortunately, we have more choices.
A
lesson from history...
Back
in the 1980's Nancy Reagan spearheaded an awareness program
called "Just Say No" as part of the U.S. "War
on Drugs." Logically, this was a great idea. But the
campaign never saw any significant success and has since been
reduced to a common catch phrase.
From
a marketing viewpoint, "Just Say No" wouldn't fly
because it was a needs-based campaign. It's similar to telling
your child, "You need to eat spinach." There's not
going to be a whole lot of cooperation.
Another
instance...
My
long-time friend studied years to become an oncologist (cancer
specialist). He discovered people aren't breaking down his
doors rushing to see him. They become his patients only on
a needs basis.
But
even he sees the growing trend...
People
are lining up to spend a fortune on cosmetic surgery. It's
big business. And he's afraid he may have chosen the wrong
career.
I
hope not.
Dear
reader, if you want to make lots of money in your niche, research
what people are already buying. Produce those type products
or services and bring them to the marketplace. If you reward
their wants, you'll make more money in the process.
Warm
Regards,
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