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Update: After meeting her at the conference I sent Helen Blanchard (first lady in Toastmasters) a friendly e-mail that went like this:

"Thanks for being a positive force for women and being a Change Agent. Your leadership has brought forth new generations of women leaders and business owners. Continue being a champion of worthy causes."

And she replied with:

"I'm very pleased and proud of the professional women in our program. I feel quite humble to have been a part of the group who opened the door to women in Toastmasters. It would have happened eventually, but maybe I helped make it possible just a little earlier."

All good things begin when you take a little time to acknowledge the people in your life. A nice thank-you card you send will say quite a lot about you. All it takes is a card, a stamp, some ink and some thoughtful words.

Feature Article: Laws of Business Attraction

Resource: The Science of Success

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A Note From Tommy...

Losing Sight of the Big Picture...

I looked into Mona's eyes and couldn't believe what I heard coming from her mouth. For the umpteenth time she was pushing her salon's hair care products on me. She was selling something I didn't want.

Mona is my Persian hair stylist I've been requesting for the past four years. We have a wonderful time engaging in small talk whenever I have an appointment. When she transferred to a salon twelve miles further away, I followed her. After her hiatus, I followed her to yet another salon. And I always leave her a 20% to 25% tip.

She's been trying to push her store's hair care products on me for the past six months. She claims they are all natural. Of course the chemical aroma and the ingredients tell me otherwise. And one look at the product website convinced me the company hired a Sales Prevention Department to develop their site.

Mona further rubbed my hide by telling me the shampoo brand I'm currently using may be bad for my liver. (???) And I shouldn't be buying shampoo from drug stores. What was even more insulting was she didn't care to listen my concerns. It became a one-sided conversation.

After she finished with my hair she marched me over to the display shelf to show me how much money I'd save by purchasing the shampoo/conditioner package. She became very insistent. Almost possessed. She told me how great I'd look, and about the money-back guarantee. I sensed a bit of desperation. She performed like a recent graduate from Sales 101 (with the same memorized scripts she used previously).

I knew if she kept this up—I'd be shopping for a new hair stylist.

You see, if you're not listening to your customers: you might as well close shop. They're not going to return. And if they're a regular customer, that becomes a very expensive lesson.

What we know is consumers love to buy—but they don't want to be sold. Let the consumer be in the power position to make the decision. Don't make it for them.

I'm sitting in the car staring at the shampoo package. I'm contemplating how expensive this sale was for Mona. If you treat your customers with care, respect and dignity—they'll probably remain customers for life. Otherwise, they'll shop elsewhere.

Feature Article...

Laws of Business Attraction

Dear Associate,

There is nothing more important to business owners, sales professionals and marketing consultants than attracting new business. The same holds true for solo professionals such as authors, speakers and entrepreneurs. The ideal situation would be having new customers or clients who purchase from you for life.

Think about the possibilities...

You won't have to invest as much time, energy and money marketing your business. You get to choose the clients you want to work with—and turn down those you don't. You make faster sales when promoting a product, program or service. And you get the satisfaction of knowing what you do, say or produce has meaning, adds value and positively impacts people's lives.

So how do you get to this place of satisfaction? To this place of joy, fun and seasons in the sun? What do you have to do to get there?

It begins with you...

Your reputation and everything you represent. Your goals, dreams and desires. And your ability to attract an endless source of clients.

Let's start from the beginning and review what I call the Fundamental Laws of Business Attraction:

1) Professional marketing materials. Everyone starts out with business cards to promote their enterprise. Then you may opt for brochures, flyers and one or more websites. Then you might incorporate ads, online squeeze pages, e-mail marketing campaigns and direct response mailers.

All of these promotions must appear congruent to the business you're representing. You don't have to look slick if it's not necessary. A seminar company such as SkillPath uses clipart graphics to promote their workshops. They promote two-day, medium-priced seminars nationwide without the need to showcase their speakers.

One costly mistake to avoid is using clever copy that has little pulling power. If you're promoting cuteness and humor over making sales and generating leads—there are numerous ad agencies that would love to pocket your money.

But I'd bet you're in business to make money. Then you'd probably want to try direct response marketing. You're in business to attract as many qualified prospects to respond to your offer as soon as possible. Direct response compels people to take action and can quickly bring you income and build your database.

2) Looking sharp. You've got to look and dress appropriately for each occasion. Which translates into proper grooming, hygiene and dress. Now that doesn't require you to always dress in business suits. Today's casual business environment created a category for casual business attire.

But if you're making a presentation, then you'd probably want to dress one notch above your audience. And if you're attending a networking event, you'd want to project a professional image. Bottom line is: the more professional you look, the more professional people desire to speak with you.

It never fails. The next time you attend a two-day business event, dress business casual one day and standard business attire the next. I bet you will attract more quality leads and opportunities when you dress professionally.

I'm going to stick my neck out and go one further...

Wear the most expensive looking outfits you can afford. They really make a difference in how people perceive you. And have them pressed and ready to wear. If your outfit looks tired, it may leave the wrong impression. Believe me—people do notice.

3) Positive attitude. If you want to be known as the expert who offers solutions to people's problems, you must not let your guard down to appear as if you're consumed by problems. People must perceive you as someone who has been through it all and can now help them.

If you whine about gasoline gouging, cry about Paris Hilton being unfairly confined, or incredulous of all governments—you'll soon find yourself all alone. They will clear a path for you as you're making your way to the restroom.

Just as you exercise and take supplements to boost your internal organs, you must exercise at improving your inner-you. Replace your negative thoughts with powerful positive programming. Today's problems are nothing more than tomorrow's memories. So smile and put on a happy face.

4) Credibility. If you have enough of this, you'd have to turn away more business than you can handle. Really. Wouldn't this be a nice problem to have?

One easy way to build credibility is to ask for testimonies or comments from clients, satisfied customers and meeting attendees. Other ways to establish credibility may include producing books, demo videos, CD albums, garnering endorsements and word-of-mouth marketing. Of course if you are good at speaking, your platform presence is a huge credibility-builder.

People want to know if you've been interviewed, in what media, and by whom, if you've hosted your own show, if you're a syndicated columnist, if you have a website, been on American Idol, and how they can reach you on MySpace. The more you expand your universe and the more you reach inside people's consciousness—the more business you will attract.

5) Are you approachable... or not? Do you have gatekeepers? Do you screen your calls? Are you easy to reach? Do you smile? Do you give hugs? Have you hired an answering service?

To avoid looking amateurish: stay away from no-cost e-mail accounts, P.O. boxes and complimentary website hosts displaying those unwanted ads. Serious prospects won't take you seriously. You have to appear as legit as an American Eagle gold coin.

When I joined the Chamber of Commerce the representative suggested I switch to a local phone number to accommodate local callers. I didn't take his advice. I didn't want to attract the kind of clients who would make a big fuss about a long distance charge.

So you decide how approachable you want to become. You decide whom you want to work with. You decide because you call the shots.

Warm Regards,


Want to include this article in your newsletter? You can if you include this blurb:
Tommy Yan helps business owners and entrepreneurs make more money through direct response marketing. He publishes Tommy's Tease weekly e-zine to inspire people to succeed in business and personal growth. Get your free subscription today at www.TommyYan.com.
Tommy's Tools...

1) Most people want success, but they're not willing to "do the hard" to achieve it.
2) For anything to live, something first must die.
3) What's waiting to be released in your life in order for you to obtain more?

Self-made millionaire and contributor to The Secret, James Arthur Ray takes you on a journey to Harmonic Wealth® and prosperity:

The Science of Success: How to Attract Prosperity and Create Harmonic Wealth Through Proven Principles


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